The fast-changing world of retail demands adaptability. And our retail consultants know what it takes to stay out front. We pioneered the omnichannel concept a decade ago, and since then have been at the forefront of defining the Future of Retail.  

We’re now entering the age of Retail Convergence, in which we see traditional incumbent retailers and digital natives battling for the same customers, talent, profit pools, and shareholders. This convergence—coupled with new waves of technology, proliferating consumer touchpoints, and table stakes sustainability agendas—accelerates the urgency for all players to transform their core retail and digital capabilities.   

We have a proven track record of delivering measurable results, including increased sales, reduced costs, improved customer experience, impactful innovation, and higher shareholder value. Leveraging our proprietary analytics, software platforms, and deep customer insights, we help leading retailers around the world use data, technology, and shopper trends to navigate uncertainty and leapfrog the competition. 

Let us help you refine your retail strategy in order to: 

• Maximize customer love. Use your deep and proprietary knowledge of your customers to increase customer loyalty and retention, generate promoters, and create personalized shopping journeys that delight consumers beyond their expectations.
•   
• Excel at core retail.  Build the right assortment, pricing, and promotions, balanced with localization, private labels, and innovation to entice customers.
•  
• Redefine the omnichannel footprint. Evolve your supply chain and store networks to not only delight during customer-facing moments, but also ensure fast, resilient, and cost-effective fulfillment.  
•  
• Accelerate the tech transformation. Future-proof your technology and shift spending to business-growing innovation, automation, and data management, all while transforming to an agile, product-based operating model.
•   
• Tap into new profit streams. Diversify profit pools by moving “beyond trade” into high-growth and high-margin adjacencies such as retail media, data monetization, and new marketplaces.  
•  
• Build a scale ecosystem. Define your role in the ecosystem, from hub to spoke; build scale and new in-house capabilities or through strategic M&A and partnerships. 
•  
• Achieve an ultralean cost base. Fund your transformation through a tight cost base, from procurement to stores to your operating model. 
•  
• Kick-start your ESG journey. Position your company for a more sustainable future, converting the challenges that seem insurmountable into bite-sized, actionable, and measurable projects.
•  
• Push web3 boundaries. Create connected consumer experiences with innovative store concepts and immersive metaverse encounters that integrate everything from browsing to NFTs to payments.  
•  

We collaborate with you to ensure you win with all stakeholders—customers, communities, NGOs, employees, suppliers, and shareholders—as you future-proof your business. To do so, we prioritize building diverse and inclusive teams that collaborate with a broad ecosystem of industry leaders, including the National Retail Federation and The Consumer Goods Forum. These partnerships, along with our expert executive networks and proprietary data and software tools, uniquely position us to solve your most demanding challenges.